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Here you will be able to find out how to place your orders, how your order is processed, as well as find out how home deliveries are made.
How can I place my order? When browsing our website, choose the products you want by adding them to your cart. After having chosen all the products, you must access the shopping cart and confirm the products. Then click on the “next” button to access the checkout page. On this page you will provide the data for invoicing and delivery of the order and where you will also find out the cost of shipping. Don't forget to fill in all mandatory fields.
We have several payment methods, so that each customer can choose the one that is most convenient for them.
ATM / TransferYou can pay with all the comfort using the Multibanco network or your Homebanking. At the end of the ordering process, the payment details appear on the screen, which can be printed.
Credit / Debit CardYou can easily pay by VISA® or MASTERCARD® credit card. When choosing this option, you will be forwarded to the payment page, where you will have to enter your card details and some additional information.
paypal
You can easily pay via Paypal. When choosing this option, you will be forwarded to the PAYPAL platform, where you will have to validate the payment after logging in. After making the payment you will be forwarded back to our website. For more information, see www.paypal.com.
MBWayYou can pay comfortably using MBWAY. At the end of the ordering process, the payment data field appears on the screen.
At searas.pt you have two types of shipping methods available: Express and Standard.
The carrier used depends on the best option available at the time your order is shipped.
asearas.pt frequently uses the following carriers: CTT, CTT Expresso, DHL, DPD, TNT, GLS, etc.) to the address indicated at the time of purchase. They run from 9am to 7pm.
* For these destinations, orders placed at searas.pt cannot be sent to PO Boxes.
Do not. Shipping is free on all orders placed at the searas.pt online store
After confirmation of payment, orders are processed and shipped within a maximum period of 2 business days.
Our promotional codes are subject to previously communicated conditions. Normally, these codes are not valid for items that are already on sale. If you can't understand why you can't use your code, contact us so we can help you.
Your order will only be shipped after payment has been confirmed. Once confirmed, we do our best to ensure that the shipment is made on the next business day.
In the event that there is any kind of problem with your order, such as delay in shipment, incorrect data or out of stock, etc., we will send you a notification by email. In this case, the order will only be sent after a response has been received or the defined waiting time (15 days) has elapsed. If no response is obtained, the order will be canceled and the customer will be refunded.
Transit times after shipment are as follows:
Transit times:
Continental Portugal and Islands.
2 to 15 working days. See the average time to receive the order on the product page.
The delivery times shown are an estimate and can only be considered valid whenever there are no obstructions to the normal operation of the service. Situations such as incorrect addresses, absence for delivery, high number of orders in circulation (Black Friday, Cyber Monday, Christmas, among others) or force majeure, such as natural phenomena or strikes, make it impossible to comply with the times shown.
After making a purchase at searas.pt, you will receive a confirmation email with all the details of your order. After your order has been shipped, you will receive another confirmation email with the shipping details, including the tracking number and the logistics operator used to ship your order, as well as the expected delivery time.
To track your order, you must check the tracking number that we send you on the website of the logistics operator for your order. It may happen that it is not possible to check the tracking of your order as soon as you receive the email. If this happens check later again.
Do not. searas.pt is an online store and does not have any physical establishment for picking up orders.
If your order has not yet been paid for, we suggest that you place a new order in which you place all the items you intend to buy. Our system will automatically cancel your first order. If the order has already been paid for, it will not be possible to add new items, so we suggest that you place a new order.
To cancel an order it is necessary that it has not yet been shipped. If it has already been shipped, it will not be possible to cancel. In this situation, the customer must, at the time of delivery, return or refuse the order, which will be returned to the searas.pt warehouse.
If you wish to cancel an order, you should preferably do so by telephone, indicating the order number, name and shipping address. You can also use the email indicating the same data. After cancellation, the refund of the amount paid (product and postage) will be returned to the same account used in the purchase within 2 to 5 days, and the customer will be informed by email of the refund.
Because a mistake is possible, you can return your order up to 15 days after purchase.
The return of a product must meet the following requirements:
The product must be new, unused and/or opened
All the protection marks on the article must be intact, it must be inside the original packaging, together with the protective plastic and any labels that may exist.
If the product belongs to a pack, all products that make up that same pack must be returned.
The product must be accompanied by all components (offers, samples, etc…)
The original invoice must be sent together with the product to be returned
Damaged products, medicines, food, hygiene products or personal use products (such as lingerie, warm clothes or elastic stockings) cannot be returned.
To make a return, you must consult our support service by email, indicating the order number, name and shipping address. Within 3 days we will inform you by email how to make the return. The return and associated cost is the responsibility of the customer, so we suggest that you use registered mail.
Once we have received the product under the aforementioned conditions, we will analyze the case as soon as possible and notify the customer of acceptance or rejection of the return. Once the return is validated, the refund will be made to the same payment account.
In case of refund, the amount paid will be returned to the same account used in the purchase within 2 to 5 days, and the customer will be informed by email of the refund.
As soon as you receive the order, you must check the condition of the box and, if you detect any anomaly, you can refuse delivery, indicating the reason for this to the carrier. We request that you inform us immediately, by email, of your refusal of the reason (indicating the order ID number, name and shipping address).
Although we do our best to ensure that the products do not arrive damaged to the customer, there is the possibility of an unforeseen event occurring during transport. In case of any problems or errors, they must be immediately reported, so that we can investigate. Customers must provide all the details of what happened by email (including the order ID number, name, shipping address and, if possible, a picture), so that the incident can be assessed and resolved as soon as possible, with the main to minimize the inconvenience caused.
After investigating what happened, we can respond with one of three options:
- Reimburse the customer partially or fully;
- Offer a discount on a future purchase;
- Resend the order.
If, after opening and using the products purchased on our website, you identify any problems related to them, you must report them directly to the brand or manufacturer.
All products sold by searas.pt are available on our website, except for occasional outages. If there is a product that you want and that is not available on our website, it will probably be a product that is not sold in our online store.